Maintenance and Service

GOETTFERT material testing equipment stands for a long lifetime combined with a low failure rate. A periodical maintenance of our testing instruments ensures sustainable and repeatable test results. The service of our globally operating team of highly qualified service engineers guarantees reliable and precise rheological test results. Especially instruments like our online rheometers or melt index instruments are in need of a quick maintenance process to minimize downtimes. 

 

Consistent service ensures the reliability of laboratory testing instruments. We offer service contracts, which are customized to individual needs of our clients. GOETTFERT's quality management system is conform to the international standard DIN EN ISO 9001:2008. In addition, our highly qualified team of service engineers guarantees a fast and reliable worldwide service. Our technicians are able to conduct different kinds of services according to ISO/IEC 17025:

Service 1

Maintenance and calibration of the instrument according to type 1 with traceable measuring devices, without considering the measurement uncertainty.
After successful completion a maintenance check list (inspection protocol) will be provided.

Service 2a (following ISO 17025)

Maintenance and calibration of the instrument according to 2a with traceable measuring devices, including statistical measurement uncertainty, which has been determined by an evaluation of the statistical measurands on several different instruments.
After successful completion a factory calibration protocol (inspection protocol) will be provided.

Service 2b (following ISO 17025)

Maintenance and calibration of the instrument according to 2b with traceable measuring devices, including an indication of the lowest measurement uncertainty, which has been determined directly at the test device on site.
After successful completion a calibration certificate (inspection protocol) will be provided.

The test equipment is used for testing and calibrating subjects to the control of inspection and are rechecked in prescribed intervals. The validity of the relevant quality assurance certificates

 

and test reports is 2 years from date of issue. The traceability of the used test devices according to recognized national / international standards is guaranteed.

Remote maintenance

The use of our special remote control software (Teamviewer Software Download) enables our service engineers to control your instrument from our company remotely. This allows us to give you support for the operating software, the handling of the instrument or installing program updates and fixing configuration problems. Even training lessons might be a nice option to keep you always informed and updated. 

 

Sales Service