Service and Maintenance

To ensure sustainably reproducible and reliable test results, periodic maintenance of reliable test equipment is essential. The globally active and highly trained team of our service technicians ensures sustainably reliable and accurate rheological test results. Only regular maintenance ensures long-term reliability.

We offer you a service contract tailored to your needs to ensure that the equipment is always maintained at the highest quality level. Our service technicians are able to perform calibrations according to ISO/IEC 17025, among others. Depending on your needs, you can choose from the following three types of service:

SERVICE BASIC*

Maintenance and calibration of the instrument with traceable measuring devices.
After successful completion a maintenance check list (inspection protocol) will be provided.

* SERVICE BASIC is no longer provided for manually operated melt flow indexers (Plastometer) of the current model series.

SERVICE BASIC PLUS

Maintenance with factory calibration protocol: Maintenance and calibration of the instrument with traceable measuring devices, including statistical measurement uncertainty, which has been determined by an evaluation of the statistical measurands on several different instruments.
After successful completion a factory calibration protocol (inspection protocol) will be provided.

SERVICE ISO 17025

Maintenance and calibration of the instrument with traceable measuring devices, including an indication of the lowest measurement uncertainty, which has been determined directly at the test device on site. 
After successful completion a verification report will be provided in accordance with the requirements of ISO 17025.

The test equipment, which is used for testing and calibrating the machine, subjects to the control of inspection and is rechecked in prescribed intervals. The validity of the relevant quality assurance

certificates and test reports is 2 years from date of issue. The traceability of the used test devices according to recognized national / international standards is guaranteed.

Remote maintenance

The use of our special remote control software (Teamviewer Download) enables our service engineers to control your instrument from our company remotely. This allows us to give you support for the operating software, the handling of the instrument or installing program updates and fixing configuration problems. Even training lessons might be a nice option to keep you always informed and updated. 

► Find out about our Remote Assistance Support!

Return delivery

Please enclose the completed Return delivery note with every return delivery of original parts. This is the only way to ensure a fast allocation and processing. Thank you very much for your cooperation.

 

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