Fast response via Remote Support Solutions

Commissioning, repair or maintenance of your GÖTTFERT test instrument – We will find a solution that suits you and support you via Remote Support, regardless of your location.
The information platform serviceCONNECT offers the possibility to get in direct contact with our product managers.

Commissioning, maintenance and repairs

For commissioning, maintenance or repairs performed via Remote Support, our product experts from GÖTTFERT Service Center support our local service partners.

By using augmented reality (AR) solutions for remote support, our product experts can support the service technician on site. By using tablets, smartphones or smartglasses, our product specialists can observe what is happening regardless of your location, talk to colleagues on site and set spatial markers and symbols for clear instructions.

Using data glasses lets you realize the full potential of remote AR. Through the camera of the data glasses, the connected specialist always sees exactly what is currently in the field of vision of the person on site. The specialist, in turn, has both hands free, can follow the instructions without restrictions, and can always keep an eye on the most important machine data, for example, through condition monitoring.

With the help of remote assistance, we have already been able to successfully commission numerous GÖTTFERT test devices, carry out maintenance or support repairs. Due to its great success, Remote Assistance is used on a daily basis for commissioning and repairs of GÖTTFERT test instrument around the globe. Support via data glasses is just one of the tools our product experts use for Remote Support.
 

Requirements for Remote Support

► Test instrument is registered on serviceCONNECT

Register now!


► Remote support request via serviceCONNECT

You initiate a ticket with the request for remote support via serviceCONNECT. Our product experts arrange an appointment with you for the fastest possible support.


► Providing a secure connection via VPN

In order to provide you with the best possible remote support, we need access to your GÖTTFERT test instrument via a VPN connection. In this context, you grant the product expert permission to connect to the machine's user interface.


► Full transparency

During diagnosis and problem solving, you can follow all steps performed on the user interface.

Questions or problems with Remote Support?

Please contact us via mail service@goettfert.de or via phone +49 (0) 62 81 408 - 0


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